National Independent Automobile Dealers Association
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Dealership Compliance



Online Dealer Compliance

Train. Document. Track. Comply.

Your NIADA Online Dealer Compliance Suite brings it all together on one site
Did you know... A Lack Of Federal Compliance Training Could Be Putting Your Business At Risk? Are you as prepared as you think? Use our checklist to find out.
  • Dealers are required to adhere to numerous rules and regulations and should provide formal employee training regarding eight different regulations.
  • Documentation of employee compliance training should remain on file and available for government audits.
  • New hires should be trained immediately, with appropriate documentation of training.
  • Dealership employees should be retrained on regulations annually.


Several federal agencies and the newly formed Consumer Financial Protection Bureau (CFPB) require and advise all motor vehicle dealers to perform employee federal compliance training regarding these regulations:
Federal REQUIRED
Formal Dealership Staff Training

1) The Red Flags Rule
2) The Safeguards Rule
3) Patriot Act - OFAC
4) Patriot Act - IRS/FinCEN
5) Do Not Call Rules
6) OSHA - Dealership Safety & Health Program
7) OSHA - Hazard Communication Program
8) OSHA - Auto Repair Safety Program
Federal ADVISED
Formal Dealership Staff Training

1) The Magnuson-Moss Warranty Act
2) The Federal Used Car Rule
3) The Federal Truth In Lending Act
4) Unfair Or Deceptive Acts Or Practices
5) The Federal Risk Based Pricing Rule
6) Dealership Advertising Guidelines
7) Sexual Harassment
8) Diversity In The Workplace
In addition, these same federal agencies require all motor vehicle dealers to have in place written Dealership Policies regarding these regulations:
Federal REQUIRED
Written Dealership Compliance Policies

1) The Red Flags Rule
2) The Safeguards Rule
3) Patriot Act - OFAC
4) Patriot Act - IRS/FinCEN
5) Do Not Call Rules
6) OSHA - Dealership Safety & Health Program
7) OSHA - Hazard Communication Program

In previous dealership federal audits, investigations and civil litigation, independent dealers have been required to provide documented proof of all required compliance training and to produce all written Policies on demand. Failure to produce documentation of required training and/or Policies, has contributed to fines in the tens of thousands and even federal prison terms for the dealer.

Get on the road to compliance Learn More today!

Member cost $495 (per location)

NonMember cost $795 (per location)



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Industry CSI Program


Industry CSI Program

CSI is the key to customer loyalty and continued referrals. With so much information available today to the average car buyer, how is your dealership making sure that you resolve issues with buyers before they make it to the ratings or social media sites? With NIADA’s CSI solutions, you will receive feedback directly from customers via electronic surveys or phone response. You can automatically catalogue, assign and resolve any issues that arise based on business rules that you define. This will help you hold your staff accountable for every customer complaint or suggestion and ensure that your CSI scores remain stellar. To sign up or for more information go to http://id.dealersocket.com/niada or call 855-395-1485